General Terms and Conditions For NIAS’s Online Shop

The following terms and conditions apply to all guidelines for the purchase of goods from the NIAS Online shop.

Please do print a copy of these terms and conditions for your future reminders.

Our contract
If you place an order online to purchase an item from NIAS we will send you an email confirming delivery of your order and containing the details of your order. Your order represents an offer to us to acquisition an item which is accepted by us when we deliver the product to your place of destination. Any products on the same order that we have not delivered to you do not form part of that contract. You warrant that you are legally capable of entering into binding agreements and that you are at least 18 years old.

Description of the Goods
We will take all sensible care to ensure that all details, information and prices of products looking on the website are precise at the time when the relevant data was entered onto the system. In the meantime while we endeavour to provide up to date images of individual products, for a minority of items such as high print volume books, stock images may be used. We reserve the right to refuse items where product details has been mis-published, including prices and promotions.

The supply of goods from this website is subject to accessibility and it is not always possible for us to update you at the time you place your order whether the properties you want are still available for acquisition. In the case of this happening a sensibly selected another item may be sent, or a refund may be given.

NIAS offers a standard UK delivery charge of £3.95 on all orders containing second-hand or donated products sent by Royal Mail, with the exception of high-value or bulky items, which incur a mandatory courier charge. 

Customers are given the opportunity to make a voluntary delivery input for items eligible for free delivery during the checkout process. 

Second-hand items (unless indicated otherwise) can be delivered internationally, but please be aware that additional charges may apply.

We aim to dispatch all items within 3 working days of your order being received.

If you are a reseller of our goods and are using our delivery service to fulfil orders to your clients, you must advise those customers that their information will be passed on to us for the fulfilment of their purchase.

Cancellation and Returns
We offer a 28-day no quibbles returns policy (or 31 days for overseas returns), which starts from the date you get the goods. You have 14 days from purchase of your item to notify us you wish to return it, then have 2 weeks from notifying us to return the item. Alternatively, you can just return the item within 4 weeks without contacting us first. If you contact us outside of the 14-day period or fail to return the item to us within four weeks, we will not refund the item (unless defective or damaged). All unwanted goods should be redelivered in a resaleable condition. This does not affect your statutory rights.

When you send your product back to us we will process the returned item and offer you the choice of a alternative (excluding second hand goods, which are unique) or a refund.

If you require a refund, we will compensate the full price of the goods, comprising any mandatory delivery charges experienced. If your order included more than one product, you would only receive a refund of the delivery cost if you return all items within that purchase. Please be aware that any voluntary delivery contribution that is made is a charitable donation and will not constitute a delivery expenses applicable of being refunded.

You will receive a notification via email of your refund. You can expect a refund in the equal form of payment originally used for purchase.

If you wish to contact us about returns or to make a complaint email us on or call +44 (0)203 441 6466.

Customs Fees & Charges for Overseas Delivery
Orders that are shipped abroad may be subject to customs duties, and such are not comprised in the purchase value. As the buyer, you are responsible for these charges – sadly, we have no control over them and cannot predict what they may be. Customs policies vary widely from nation to nation. If you’d like any further details, you should contact your local customs office.

When submitting your order, you are agreeing to the purchase of goods and to permitting NIAS to use your personal data to supply the items.

We would not be responsible for any commercial loss (including loss of profits, business, contracts, anticipated savings, information, goodwill or wasted expenditure) or any other indirect or consequential damage even if the loss was sensibly foreseeable to both you and us when you began using the website or when the contract for the sale of items was formed. Yet, NIAS does not limit in any way our liability by law for death or personal injury caused by our negligence or break of duty or caused by our gross carelessness or wilful wrongdoing.

Alteration of Service or Amendments to the Conditions
We use the right to make deviations to our NIAS Shop website, policies, and these Terms and Conditions of Purchase at any period. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any alteration to those policies or these circumstances is required to be made by law or government authority (in which case it will apply to orders formerly placed by you). If any of these circumstances are deemed invalid, void, or for any reason unenforceable, that complaint will be deemed severable. It will not compromise the legitimacy and enforceability of any remaining condition.

Events beyond our rational control
We will not be held accountable for any delay or let-down to comply with our obligations under these conditions if the stay or failure arises from any cause which is beyond our reasonable regulator. This condition does not affect your statutory privileges.

Governing law and Jurisdiction
These conditions are governed by and construed in agreement with the laws of the England and Wales. You agree, as we do, to submit to the limited jurisdiction of the English courts.