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{"id":3943,"date":"2020-06-25T10:53:21","date_gmt":"2020-06-25T09:53:21","guid":{"rendered":"https:\/\/nias-shop.africanstudies.co.uk\/?page_id=3943"},"modified":"2020-06-25T10:53:22","modified_gmt":"2020-06-25T09:53:22","slug":"delivery-information","status":"publish","type":"page","link":"https:\/\/nias-shop.africanstudies.co.uk\/delivery-information\/","title":{"rendered":"Delivery information"},"content":{"rendered":"<p>Unless we indicate otherwise, we offer a fixed basket charge of \u00a33.95 UK delivery per order, no matter how many items are in your basket.<\/p><p>High value\/bulky items posted by courier, and orders sent to world-wide delivery addresses, will incur additional charges \u2013 please check the specific product information for further details.<\/p><p>If you completed an order for more than one item, they may not all arrive together. This is because NIAS second-hand items are dispatched from different places. Second-hand items are also usually sent by the shop where they were given and listed on the online shop, so second-hand items may also be approaching from varying locations.<\/p><p>STANDARD UK DELIVERY (ROYAL MAIL 2NDCLASS)<\/p><p>\u00a33.95 per order (irrespective of the number of items).<\/p><p>Items will be dispatched within 3 working days (Monday to Friday, excluding Bank Holidays) and be received within 7 seven working days after placing your order.<\/p><p>INTERNATIONAL DELIVERY<\/p><p>Not available for international delivery.<\/p><p>INTERNATIONAL DELIVERY<\/p><p>Charges may vary by location, please refer to the checkout page.<\/p><p>Please allow up to 3 weeks for transfers to non-UK (international) addresses.<\/p><p>RETURN POLICY<\/p><p>We offer a limited-period returns policy for our Donated &amp; Soured by NIAS products sold on our online store. Either follow the instructions below or email\/call us if you need further support.<\/p><p>UK and Overseas items must be returned within 30 days.<\/p><p>MY ORDER HAS NOT BEEN DELIVERED<\/p><p>If you have received your dispatch notice your item is already on its way to you and should arrive within 5 working days. To keep our team safe we are occupied as a smaller team and it may take us up to 14 working days to dispatch items.<\/p><p>If you have not received your item and it is after the expected date of arrival (allowing a couple of days for postal delays) then please contact us so we can look into this for you and, if needed, send a replacement. We apply the required change of the delivery address of any replacements if required.<\/p><p>If you have bought goods for delivery outside of the UK, please allow additional time for your purchases to be delivered. Overseas deliveries are all sent via Royal Mail Airmail and should arrive at European destinations within three working days after dispatch, and worldwide within five.<\/p><p>SECOND-HAND DONATED<\/p><p>To return your item (except wedding dresses) from within the UK, please:<\/p><ul class=\"wp-block-list\"><li>Package the goods securely to ensure they aren\u2019t damaged in transit.<\/li><li>Complete your returns slip, giving your reason for return, and indicate that you would like a refund.<\/li><li>UK Only &#8211; Attach the freepost address label from your despatch note<\/li><li>If your item was sent to you by post, please obtain a free proof of postage certificate from the Post Office<\/li><li>If your item was sent by courier, please call our team on +44 (0)203 441 6466 to arrange a pick up. This will need to be arranged so that the item can be signed for by you or someone else.<\/li><\/ul><p>WEDDING DRESSES<\/p><p>Package the dress carefully to ensure it isn\u2019t damaged in transit<\/p><p>Complete your returns slip, giving your reason for the return, and indicate that you would like a refund.<\/p><p>Call our team on +44 (0)203 441 6466 to arrange a pick up. This will need to be arranged so that the item can be signed for by you or someone else<\/p><p>Please ensure the return address of the sending shop is written clearly on your parcel, this can be found on the return address label on the original parcel.<\/p><p>RETURN INSTRUCTIONS<\/p><ul class=\"wp-block-list\"><li>Package the goods securely<\/li><li>Add a note giving your reason for return. Please indicate whether you would like a refund, replacement or an alternative gift<\/li><li>Obtain a free proof of delivery certificate from the Post Office<\/li><\/ul><p><strong>Return address<\/strong><\/p><p>12-14 Hartfield Road,<\/p><p>Wimbledon<\/p><p>London SW19 3TA<\/p>","protected":false},"excerpt":{"rendered":"<p>Unless we indicate otherwise, we offer a fixed basket charge of \u00a33.95 UK delivery per order, no matter how many items are in your basket. High value\/bulky items posted by courier, and orders sent to world-wide delivery addresses, will incur additional charges \u2013 please check the specific product information for further details. If you completed an order for more than<\/p>\n<div class=\"clearfix\"><\/div>\n<div class=\"pull-left padding-top-25\"><a href=\"https:\/\/nias-shop.africanstudies.co.uk\/delivery-information\/\" class=\"btn btn-theme\">Continue reading<span class=\"screen-reader-text\"> &#8220;Delivery information&#8221;<\/span> <i class=\"fa fa-fw fa-long-arrow-right\"><\/i> <\/a>  <\/div>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_oct_exclude_from_cache":false,"footnotes":""},"class_list":["post-3943","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Delivery information - NIAS Charity Shop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nias-shop.africanstudies.co.uk\/delivery-information\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery information - NIAS Charity Shop\" \/>\n<meta property=\"og:description\" content=\"Unless we indicate otherwise, we offer a fixed basket charge of \u00a33.95 UK delivery per order, no matter how many items are in your basket. 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